GOOGLE REVIEWS

How Do Lawn Care Companies Get More Google Reviews?

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Lawn care and snow removal companies get more Google reviews by asking every customer right after a completed job, by text, with a direct link to the review form on their Google Business Profile. Asking once, while the work is fresh, beats occasional review drives. Reply to every review, never offer rewards for reviews, and never ask only the customers you expect to be happy; both break Google's review policies.

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When is the best time to ask for a review?

Ask the same day the job is finished, while the customer can see the result. For recurring mowing or snow routes, ask after the first few visits rather than at the end of the season, and ask again after a standout job such as a spring cleanup. A request that arrives days later competes with everything else on the customer's phone.

How do you ask a customer for a Google review?

Send a short text that thanks the customer, names the job and includes the review link from your Google Business Profile. Text is the easiest channel for a customer to act on from a phone. Keep it to two sentences and make the link the only thing to tap.

• Example: "Thanks for having us out for your fall cleanup today. If you have a minute, a Google review helps a small crew a lot: [your review link]"
• Send it from the business number the customer already knows.
• One request per job is enough; do not chase.

What are Google's rules for asking for reviews?

Google allows you to ask customers for reviews. It does not allow paying for them, offering discounts or gifts in exchange, reviewing your own business, or asking only the customers you expect to be positive. Reviews that break these rules can be removed. Ask every customer the same way and let the results stand.

How should you respond to reviews?

Reply to every review, good or bad, within a few days. Thank positive reviewers and mention the service. For a negative review, acknowledge the problem, say what you did or will do about it and offer a direct phone number, without arguing. Future customers read the replies as well as the ratings, and Google lists responding to reviews among its recommendations for improving local visibility.

How do you automate review requests?

Automation sends the review request when a job is marked complete, so asking does not depend on someone remembering at the end of a long day. The request goes out by text with your review link. Tlezz includes automated review requests after every job in Booked Solid, Full Route and Market Dominator.

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Frequently asked questions

Can I offer a discount for a Google review?

No. Google's policies prohibit offering money, discounts or gifts in exchange for reviews, and reviews gained that way can be removed.

Should I ask unhappy customers for reviews too?

Ask every customer the same way. Asking only the customers you expect to be positive is against Google's policies. Fix the problem first, then ask.

Where do I find my Google review link?

In your Google Business Profile, choose the option to ask for reviews and copy the link it gives you. Use that link in your texts, emails and invoices.

Do reviews help a lawn care company rank on Google?

Yes. Google ranks local results on relevance, distance and prominence, and review count, rating and recency are part of prominence.

Which Tlezz program includes automated review requests?

Booked Solid ($1,997 setup plus $297/month) and every program above it include automated review requests after every job.

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